SUPPORT
Need help with Pitwright? Start with the answers below, or write in and a person will read it.
CONTACT[email protected]
Pitwright’s alarms fire only while the app is open, based on the temperature readings you log. A background tab may still catch an alert, but a closed app, closed browser, a device that went to sleep, muted audio, or a browser or OS notification limit can all stop it. Keep Pitwright open and your device awake during a cook, and allow notifications for the best chance of a background alert.
Close and reopen Pitwright. If that does not work, hard refresh the browser tab or remove and reinstall the PWA shortcut.
Pitwright stores core cook data on your device. Check that you are using the same browser, device, and installed PWA profile you used for the original cook.
Use Export in the app’s Settings to save your cooks, photos, rubs, and templates to a single JSON file you own. Import the same file to restore the record. Local data can be lost if browser or app storage is cleared, so export before switching devices or clearing data.
The Android version is currently in closed testing. The web app installs on Android today: open Pitwright in Chrome and choose Add to Home Screen.
If the app shortcut behaves strangely, remove the installed shortcut and install it again from the browser. Your local data usually stays with the browser profile, but clearing site data can remove it.
Delivery begins after Stripe confirms payment. Check the spam, junk, and promotions folders for the email address used at checkout. If the PDF is still missing, email [email protected] with the pack name and the checkout email address. Do not send card details. Pitwright aims to reply within two business days and will resend your pack once the purchase is confirmed.
Email [email protected] with the pack name and the checkout email address. Pitwright will send a working replacement or issue a refund when the problem cannot be corrected.
Email [email protected] and describe what you were doing when it went wrong. Pitwright aims to reply within two business days.
